Complaints

To contact Complaints Dept.:

Phone: 1-888- 372– 4357

Fax: 1-888- 372– 4357

What kind of complaints can the FSC review?

We can look into written complaints about the business practices of regulated entities offering:

· Insurance:

Long Term - Life and Sickness and Health

General – (Motor vehicle, property, accident, pecuniary loss, liability, marine, aviation and transport)

· Securities

· Private Pensions

What kind of complaints cannot be reviewed

We will not attempt to resolve a complaint that:

· is being or has been dealt with by a court or an alternative dispute resolution process

· falls under the regulatory authority of another organization such as the Fair Trading Commission, Consumer Affairs or Bank of Jamaica

· has already been dealt with by the FSC

· is to determine which party is liable in an automobile accident. Usually this is the business of the court.

· complaints where the disputed parties fail to or refuse to put their complaint in writing

The Complaints Department has the authority to look into irregularities with all licensees and registrants of the FSC.

Offering consumers an informal last step forum for resolving complaints about the business practices of the insurance

industry, the securities industry and the private pensions industry.

Complaints

Financial Services Commission | 39-43 Barbados Ave, Kingston 5, Jamaica WI. |Tel : (876) 906-3010, Fax (876) 906-3018

Email : Inquiry@fscjamaica.org

Financial Services Commission

of Jamaica